FAQ

*HOW SHOULD I CARE FOR MY PRODUCTS?

WASH INSIDE OUT IN COLD WATER WITH LIKE COLORS.
USE MILD DETERGENTS.
DO NOT BLEACH.
HANG DRY OR TUMBLE DRY LOW.
DO NOT IRON.
DO NOT DRY CLEAN.

*WHERE ARE YOUR PRODUCTS MADE?

All shirts and accessories are printed in house (by me) in my little shop in Rogers, Arkansas.

*HOW ARE YOUR CLOTHING ITEMS PRINTED?

We use both Direct to Garment and Direct to Film Printing. Direct-to-garment or DTG printing is a printing process that sprays water-based inks onto apparel using modified inkjet technology. Water-based pigment ink is environmentally friendly and non-toxic. No fumes. Direct to Film is a similar process with one additonal step of the image being printed to a transfer film first and then the image is applied to your garment from the film. 

*CAN I CHANGE THE COLORS OF THE DESIGN OR TEE?

Yes! If you have a specific request, you MUST leave a note in the ‘Order Notes’ text box located in your cart before the checkout process. If you placed your order and forgot to leave a note at checkout, please contact us ASAP.  Please note that personalized orders get made very quickly, so if you do reach out to us, we cannot guarantee that we will see it before the item goes into production. 

*MY ITEM IS DAMAGED. WHAT DO I DO?

If your item arrives damaged, unusable, or otherwise in an unacceptable condition from transit, do not throw the item away. Please remember to include pictures of the item(s). Damaged claims must be filed within 5 days from the date it was marked delivered. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@poppymountainco.com or use the contact us form and we will be happy to work with you to remedy the situation.

*WHAT HAPPENS IF I MISSPELL A PERSONALIZED ORDER?

Double-check spelling and the name before you check out. Once you submit the form, we get started behind the scenes to make sure you get your order ASAP! So unfortunately, once you submit your order there is a very small window to make any changes or cancel the order. You can email us at info@poppymountainco.com to see if any changes can be made. 

*HOW MUCH IS SHIPPING?

Shipping charges are determined on the weight of the package and shipping address location. 

At this time, we do not offer expedited shipping.

*DO YOU OFFER LOCAL PICKUP?

Yes. We offer free local pickup at two different locations in NWA: one in Bentonville and one in NE Rogers. Make sure to select Local Pickup at checkout if this is what you prefer. Once your order is done and ready for pickup, you will be contacted with exact pickup locations and times.

*WHEN WILL MY ORDER SHIP?

Our current TAT is 5-7 business days. Although I try VERY hard to stick to this quoted timeline, I am a mom of 6 (who also homeschools all 6), so sometimes life happens and TATs are extended. If your order will take more than the quoted TAT, you will be contacted personally. 

*WHAT IF MY PACKAGE IS LOST?

Refunds will NOT be issued on packages deemed "delivered"- we will only be able to offer a replacement.

In Transit:

Sometimes carriers will delay a package without any information. For this reason, we do have to wait at least seven days of no movement from the last location recorded on the tracking information before moving forward with a replacement. If you think your package is lost, stolen, or damaged during transit, make sure to email us at info@poppymountainco.com to handle this. 

Deemed Delivered:

Sometimes shipping carriers may mark your order as delivered before the package arrives to you. In this case, please allow at least 24-48 hours to see if your package shows up. If you still do not have your items, please reach out to our customer service team at info@poppymountainco.com. We allow 7 days after the package has been deemed delivered to report a lost package.

*CAN I RETURN MY SHIRT BECAUSE I CHOSE THE WRONG SIZE?

Unfortunately, we only accept returns if there is damage or an error on our part. Returns of refunds are not accepted for choosing the incorrect size. Please see our size charts for proper sizing.